Xerox’s Diminishing Support Base And The Rise Of Local Print Providers

In recent months, many UK businesses have begun to feel the strain of Xerox’s evolving support strategy. As part of a global restructuring, Xerox has relocated much of its customer support and technical assistance operations to East Asia, significantly scaling back its local and regional service presence across the UK.

While cost-efficiency may be the driver behind Xerox’s decision, the impact on its UK customer base has been tangible — and not in a good way.

The Decline in Xerox Support Quality

For long-time Xerox customers, the brand once stood for innovation, reliability, and robust support. However, the decision to centralise customer service operations offshore has resulted in:

• Longer response times

• Difficulties in accessing local engineers

• Delays in parts availability

• Reduced face-to-face support and account management

• Language and time zone barriers

In a fast-paced business environment, these service gaps can translate into costly downtime, frustrated staff, and disrupted workflows.

There’s a Better Way: Kyocera with Local UK Support from Aspect

At Aspect Business Communications, we understand that reliable print and document solutions are essential to keeping your business running smoothly. That’s why we’ve partnered with Kyocera Document Solutions — a brand known for its superior technology, reliability, and commitment to customer satisfaction.

Here’s why more UK organisations are making the switch to Kyocera with Aspect:

1. Unrivalled Local Support

Unlike the centralised model adopted by Xerox, Kyocera works with trusted local partners like Aspect to provide fast, responsive, and personal support right here in the UK. When you need help, you’ll speak to someone who understands your business — and who can be onsite quickly when needed.

2. Award-Winning Devices

Kyocera printers and multifunction devices are regularly recognised for their performance, durability, and low total cost of ownership. With long-life components and energy-efficient technology, Kyocera offers real value for money.

3. Custom Solutions for UK Businesses

Through our close partnership with Kyocera, Aspect provides tailored solutions that meet the unique needs of UK organisations — from SMEs to large enterprises. Whether you need secure print, document workflow automation, or cloud integration, we’ve got you covered.

4. A Partner Who Puts You First

At Aspect, we believe technology should make your life easier — not harder. That’s why we offer:

• Direct account management

• Rapid onsite engineer support

• Proactive maintenance and monitoring

• Transparent pricing and flexible contracts

We’re not just a vendor — we’re your partner in productivity.

Make the Move Today

If your business has been affected by Xerox’s declining service levels, now is the time to explore a better option. With Kyocera’s robust technology and Aspect’s dedicated UK-based support, you can enjoy a seamless, stress-free printing experience with zero compromises.

Contact Aspect Business Communications today for a free consultation or to book a demo of our Kyocera solutions. We’ll show you how easy — and beneficial — making the switch can be.

Your business deserves better. With Aspect and Kyocera, better starts now.